Medical Records

MyChart

MyChart provides a free patient portal for patients to access their medical records and stay connected electronically. This online tool allows you to manage your healthcare in a convenient and secure manner from your computer, tablet, and mobile device. You can access your MyChart records anytime free of charge.

Benefits

  • Access completed lab and test results
  • Manage and schedule your appointments
  • View current medications on file, immunizations, and medical history
  • Pay balances on provider or hospital accounts
  • Request prescription refills
  • Request your medical records

Requesting Medical Records

Option 1 – MyChart Request

Patients are able to access all medical records through MyChart. You can access your MyChart records anytime free of charge. To request your medical record on MyChart, follow these instructions

  1. Log into MyChart and scroll over to the Menu tab on the top of the screen.
  2. From the tabulated list, click on Request your Doctor’s Office Record.
  3. Complete all fields on the page and click Submit Request

MyChart requests are only authorized to upload your medical records into your individual portal. For further questions, please contact the HIM department.

Option 2 – Release of Information Authorization Form

Complete the AUTHORIZATION FOR USE OR DISCLOSURE OF PROTECTED INFORMATION form. Once completed and signed, submit the form using one of the options below. Please only choose one option, submitting through multiple channels slows down the process.

  • Scan and email to MedicalRecords@stelizabeth.com
  • Fax: (859) 905-3633
  • Mail:
    St. Elizabeth Healthcare
    Attn: Medical Records
    1 Medical Village Dr.
    Edgewood, KY 41017

Frequently Asked Questions

Complete the AUTHORIZATION FOR USE OR DISCLOSURE OF PROTECTED INFORMATION form.

Submit the signed authorization form to St. Elizabeth Physicians Central Medical Records department using one of the three options below. Please only choose one; submitting through multiple channels slows down the process.

Scan and email as a PDF to:
MedicalRecords@stelizabeth.com

Fax:
(859) 905-3633

Address:

St. Elizabeth Healthcare
Attn: Medical Records
1 Medical Village Dr.
Edgewood, KY 41017

Click here if you would like a printable version. You can also obtain this form by visiting your local St. Elizabeth Physicians office.

Records release can take between 20 to 30 days to complete. St. Elizabeth Physicians started using electronic medical records in 2010. Paper records before that time are stored off-site; please allow additional time if requesting records from your paper chart.

Requesting records through MyChart will take less time because it is all electronic.

You can contact our Medical Records department at (859) 905-3910 to inquire about your paperwork. Please wait 10 business days after submitting your release of information form to us to allow time to process your paperwork.

No, the Central Medical Records department does not fax records.

Requesting records through MyChart is free.

St. Elizabeth Physicians uses CIOX Health to release medical records not requested through MyChart.

Per CIOX Health, “These prices include patients’ directives to send their records to a third party. It will not include requests from attorneys, insurers, or others which require a patient authorization.

CIOX Health is adopting, effective August 23, 2016, a patient flat rate of $6.50 for records delivered electronically that are stored in an electronic health record. For records that are stored on paper that must be scanned in order to make them electronic or in order to reproduce them for paper delivery, the patient rate will be $6.50 plus $.02 per page for the cost of scanning. If a record is stored on paper and delivered on paper, the price will be $6.50 plus $.02 per page for the cost of scanning plus $.05 per page for the cost of paper and toner. Actual postage will be billed for any mailed records.”

By law, Kentucky residents will receive their first copy free of charge. Indiana and Ohio residents will be subjected to the above fee structure for all requests. Additional costs may vary.

St. Elizabeth Physicians uses a company by the name of CIOX Health to process and complete medical record releases.

No. You will only receive records generated by St. Elizabeth Physicians. St. Elizabeth Physicians cannot release the medical records from St. Elizabeth Healthcare. If you would like records from the hospital side of St. Elizabeth, you will need to contact their Medical Records Department at (859) 301-2240 or submit a request through MyChart by selecting the “Request your Hospital Record” option.

Yes. Please attach a copy of the legal documentation, not the original, Executor/Executrix document signed by the judge, Administrator document signed by the judge.